Infinity recognizes that integrating your new system into your existing resources can be one of the most profitable things you can do for your business … and also one of the most daunting. Through years of experience and thousands of successful system implementations, Infinity has developed a complex, robust strategy to plan, stage, and execute your system integration as smoothly as possible.
Infinity ensures that you have the right team working on your project, and your main point of contact will be your Infinity Project Manager (PM). Our experienced, knowledgeable PM will be dedicated to your integration and will walk with you through the entire project, from the initial planning to the successful implementation of our proposed microwave and MPLS solution.
Infinity’s system implementation strategy entails three main phases: PLANNING, STAGING, INSTALLATION AND CUTOVER
The planning phase of the implementation begins with conference calls, e-mails, requests for documentation, and initial assessments to ensure the team is on the same page.
The planning phase ends with a workshop where we present our current design and steps to move forward. During the workshop, you will have access to timelines, network diagrams, site survey results and technical resources, and we will answer questions relating to any phase of the implementation.
Once the workshop concludes we will make any necessary changes and give you final equipment lists, system design, and staging dates for approval.
- A high-level design document
- A staging test plan
- A system acceptance test plan (field)
- A cutover plan
Staging this system allows us to:
Configure every item in the network before it is shipped to the field
Test all items to ensure your requirements are met
You are directly involved in the staging process, providing feedback every step of the way. The solution staging takes place at our Infinity Technology facility (link to staging page) in Mooresville, NC.
Staging Tasks and Deliverables
Ordering and configuration - Infinity orders the new microwave equipment and configures it in our custom staging facility to support the physical connections of the existing radio systems and bandwidths and quality of service for each circuit. We configure every item in the network before it is shipped to the field
Testing - After you inspect the equipment, we test each new physical connection and network service of the new microwave equipment configuration supporting the existing radio systems per the approved test plan. You are directly involved in the staging process, providing feedback every step of the way. The solution staging takes place at our Infinity Technology facility (link to staging page) in Mooresville, NC.
Shipping and Installation - We ship the equipment to your site(s) for installation.
Because our goal in any installation is to minimize downtime on the existing radio system, Infinity provides a detailed transition and cutover plan for your review and approval. The cutover plan includes a fallback plan to transition back to the old path if a serious problem occurs during the cutover phase. This allows for minimal disruptions to the existing communications systems. The plan includes a chronological chart with the tasks to be accomplished and the time for achievement of each task shown.
Infinity plans for a phased implementation to ensure that no current communications system is negatively impacted or impaired during system cutover. We build in a series of well-defined decision points for you to provide input and feedback.
Installation Tasks and Deliverables
- We provide a transition and cutover plan that defines a path-by-path implementation to optimize ring rerouting as paths are removed from service.
- We accommodate and appreciate your local knowledge of the existing system.
- We acknowledge real-world events that would preclude work in specific geographic areas.
Real-time Collaboration and Communication
Effective team integration only happens when everyone is operating with the same information and that information is shared in real-time. Infinity uses an electronic collaboration and communications engine to keep the entire team informed every step of the way. Infinity team members and subcontractors work together to enhance team and customer communications and provide a complete project record of all communications.
Up-front Scope Definition and Schedule Development
A critical element of any successful project is to fully understand what is included in the scope of the project and what is not. At Infinity, we define the scope in detail at the beginning of the project, analyzing all the components of the work and how each component impacts cost, schedule and performance. We also highlight your role and specific activities required during system implementation.
End-to-End Quality Assurance and Control
Quality is the most crucial ingredient to success. Simply moving along a path doesn’t mean anything if the work is inadequate. From administrative tasks and product manufacture to implementation and final acceptance, Infinity exercises quality assurance in every task. The processes and tasks overseen by Infinity and undertaken by its supplier partners, Nokia and RFS, are time-tested and experience-proven.
We define up-front the project scope as part of the proposal process. Our scope management methods put a strong emphasis on communications. We keep all project participants properly informed, so everyone can respond quickly and effectively.
Infinity recognizes that no matter how well we plan, things change. How we manage that change matters. We have developed an effective change management process that lets us respond effectively to customer changes, adapting our delivery schedule, resource allocation scheme, and individual task assignments when you require a scope change.